October 9, 2018
Practices have reported receiving duplicate ERAs. We are currently working to identify and remove any duplicate ERAs, which we expect to be fully resolved by the end of the week. Claims can continue to be submitted as usual.
October 2, 2018
From 9/28 through 10/1, we were unable to receive claim responses from our clearinghouse. This means that while claims were sent successfully, users may not have been alerted to rejections or other claim status updates right away, and ERAs may not have been processed. As of this morning, all new claim responses, including status updates and ERAs, are being processed normally, and claims can continue to be sent as usual. However, there are responses that users still have not received from the 9/28-10/1 time period. We are working with our clearinghouse to process these responses so that they appear in TherapyNotes. We hope to have this fully resolved by the end of the week.
UPDATE: We are continuing to work with our clearinghouse to process responses that users did not receive from 9/28-10/2. From our latest communication with Change Healthcare, we expect this issue to be resolved within the next week.