TherapyNotes^® System Status

Please refer to this page before reaching out to support to find answers to common questions, to help with our unusually high call volume.

Last Update: 7/23/24 1:37 PM EDT 

Claims Submitted to Maryland Medicaid
We received an update from CLAIM.MD indicated there was a data issue with claims submitted to Maryland Medicaid between 7/11/24 and 7/22/24. No action is required as the claims have been resubmitted.

PCI Compliance Email 
For those that use TherapyNotes Payment Processing:
At our request, CardPointe has increased its communication regarding PCI compliance status to help merchants stay PCI compliant and avoid non-compliance fees. If you have received emails regarding PCI from CardPointe, please follow the link to review your PCI compliance status.The PCI questionnaire must be completed annually to avoid non-compliance fees. If you have questions, please don’t hesitate to contact our dedicated merchant services team at 215-658-4550, ext. 3.

Change Healthcare Data Notification 
We received an update from Change Healthcare about their investigation into the scope of data that was affected. Change Healthcare has not identified any patient information related to TherapyNotes as being breached as part of the ransomware attack. Read more on our blog. 

Claims and ERAs 

• We’ve updated the Clearinghouse Services Status Page with updates for Horizon NJ Health (Payer ID 22326)  This payer now requires re-enrollment to continue receiving ERAs. To do so, access your completed ERA enrollment from the payer page, open the new window, and click the "re-enroll" button. For more help on completing these steps, read Enroll to Receive Electronic Remittance Advice.

• The functionality to electronically submit paper claims for the clearinghouse to print and mail on your behalf has been restored. To learn more about this feature, please visit our What's New. 

• We’re continuing our efforts to restore eligibility check functionality.

• DO NOT CALL CLAIM.MD FOR SUPPORT!