TherapyNotes^® System Status

Please refer to this page before reaching out to support to learn about any known issues.

Last Updated 7/10/2025 12:15 PM EDT

• We are aware of an issue affecting ePrescribe where some prescriptions are failing to send due to an issue with our integration partner. If a submission error occurs on a prescription, prescribers can manually requeue the prescription or the prescription will be automatically requeued and processed every 30 minutes until successfully sent. We appreciate your patience as we work with our partner to resolve.
• Resolved - There was an issue impacting some electronic claim submissions on July 2nd where duplicate instances of the claims were sent to payers by our integration partner. Practices may notice duplicate claim rejections within their claim history for claims submitted around this time. There is no need to resubmit these claims. Practices may also see duplicate denials included on ERAs. In either case, practices will not be charged for these duplicated claims.