Issues Creating and Downloading Documents (RESOLVED)
1/20/2020 at 10:00AM ET: Users may not be able to create or download documents such as CMS-1500 forms, patient statements, superbills, and notes. We are actively investigating the issue and are working towards a quick resolution. 1/20/2020 at 7:00PM ET: The bug was squashed and all of the documents that were waiting have completed being generated. We apologize for any difficulties this may have caused.
Billing Information Not Loading Correctly (RESOLVED)
1/20/2020 at 12:06PM ET: Users have reported issues loading billing information such as service codes and payers when searching for billing transactions. The information has not been removed from the date of service, but it may not always display correctly in search results. Refreshing the page may help load the data correctly. We are currently looking into the cause and determining a fix for this issue. 1/20/2020 at 7:00PM ET: This issue mostly stopped occurring once we fixed the Internet connection issue noted below. If you experience this issue, please refresh the page. A bug fix ticket is being worked on to permanently squash this issue. 1/21/2020 at 9:00AM ET: We release a fix last night to resolve this issue. Billing information should now load properly.
Intermittent Connection Issues (RESOLVED)
1/20/2020 at 12:06PM ET: TherapyNotes is currently experiencing intermittent performance and connection issues. We're working to resolve the issues as quickly as possible. 1/20/2020 at 2:16PM ET: We have switched our database servers, and performance has stabilized. We are continuing to monitor carefully, but this issue has been resolved.
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