TherapyNotes® System Status
Recent Updates
Please refer to this page before reaching out to support to learn about any known issues.
Last Updated 4/10/2026 12:05 PM EDT
Resolved: We experienced an issue with our telehealth integration partner between 11:30–11:45 AM ET that impacted our Telehealth solution. This may have caused some participants to see an error when attempting to join calls and may have resulted in incomplete TherapyFuel Scribe transcripts during telehealth sessions. We apologize for the inconvenience.
We are aware of an issue that caused invalid claim rejections from certain payers for claims submitted between 4/7/2026 and 4/8/2026.
Blue Cross Blue Shield (BCBS):
Some claims were rejected with errors indicating invalid subscriber ID formatting (Code 21). This issue has been resolved by the payer, and affected claims will be automatically reprocessed. No action is required at this time. Although the claims show as “rejected”, when you post the payment, the claim status will automatically update.
UnitedHealthcare (UHC 87726):
Some claims were rejected with a “Subscriber and subscriber id not found” error (Code 33 - Member pick reject). This issue has also been resolved by the payer. However, UHC has requested that any affected claims be resubmitted at this time.