TherapyNotes® System Status
Recent Updates
Please refer to this page before reaching out to support to find answers to common questions, to help with our unusually high call volume.
Last Update: 4/16/2024 4:45 PM ET
A cyberattack against Change Healthcare caused all clearinghouse services to be shut down on 2/21. TherapyNotes is working to restore all functionality as quickly as possible, as we migrate to a new clearinghouse.
Payer-Specific Updates: Please read the Clearinghouse Services Status for some new payer-specific updates (updated 4/16 4:45 PM ET)
Enrollment: We are on track to support enrollments for claims and ERA before the end of this month. DO NOT CALL TO REQUEST A STATUS UPDATE. Support reps do not have newer information than this.
ERAs: We are able to receive ERAs from CLAIM.MD and Change Healthcare/iEDI. If Change/iEDI send us ERAs we will post them to your account. Enrollment is required for CLAIM.MD and we are manually enrolling everyone as fast as we can, until we can offer self-enrollment.
Rejections: If you have rejected claims more than a week old with unclear rejection reasons, please resubmit them. It’s certainly possible it’ll get rejected again, but you might get a better message or it might just work. This especially applies to older claims that have cryptic messages like “A8 Claim Reason.”
We are researching various unexpected rejections that we are seeing and that users are reporting. We will advise as we have more information.
Please email support@therapynotes.com regarding any rejections-related questions instead of calling.
For more information please read Clearinghouse Services Status (updated 4/10 6:00 PM ET)