TherapyNotes® System Status
Recent Updates
Please refer to this page before reaching out to support to find answers to common questions, to help with our unusually high call volume.
Last Update: 4/24/2024 9:40 AM ET
Claims and ERA Enrollments
We have released full support for self-enrollment of claims and ERA services, including the ability to submit claims to payers that require enrollment. Please see Maintenance Release 2024.05: Enrollment Support and More for more details.
Please do not call CLAIM.MD for assistance! They cannot help you with your account.
ERAs from Change Healthcare
We have started receiving a ERAs from Medicare payers via Change Healthcare. The ERAs we received so far cover claims submitted months ago through claims sent as recently as this month. Keep in mind it is irrelevant how you submitted a claim to receive an ERA. If you submitted the claim on a payer portal, by paper, through an external clearinghouse, or through us by way of any of the 3 clearinghouses we've used over the past 2 months, the claims can all be on the same ERA that we receive from Change Healthcare. Change Healthcare indicated that they are working to get Aetna ERAs to us next.
For more information please read Clearinghouse Services Status (updated 4/24 9:30 AM ET)