--- title: New Year's Reflections description: TherapyNotes, LLC President, Brad Pliner, reflects on the progress the TherapyNotes team has made in 2016 and discusses goals for 2017. 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[Try Free](https://www.therapynotes.com/about/signup/) [Log In](https://www.therapynotes.com/app/login/) Blog Post Topic Filter Topic Topic Select a topic to show [All Topics](https://blog.therapynotes.com) - [Software Updates (290)](https://blog.therapynotes.com/topic/software-updates) - [Business Ownership (79)](https://blog.therapynotes.com/topic/business-ownership) - [Group Practice (52)](https://blog.therapynotes.com/topic/group-practice) - [Company News (47)](https://blog.therapynotes.com/topic/company-news) - [Marketing (35)](https://blog.therapynotes.com/topic/marketing) - [Medical Billing (17)](https://blog.therapynotes.com/topic/medical-billing) - [Technology (10)](https://blog.therapynotes.com/topic/technology) - [Documentation (7)](https://blog.therapynotes.com/topic/documentation) - [Accounting (6)](https://blog.therapynotes.com/topic/accounting) - [Networking (6)](https://blog.therapynotes.com/topic/networking) - [Niche (6)](https://blog.therapynotes.com/topic/niche) - [TherapySearch (4)](https://blog.therapynotes.com/topic/therapysearch) Reading New Year's ReflectionsFind More Posts # New Year's Reflections ##### By Brad Pliner on January 4, 2017 ![170104-2016yir-featured-100x100.png](https://blog.therapynotes.com/hubfs/images/blog/featured/170104-2016yir-featured-100x100.png?noresize) ![2016 TherapyNotes Year In Review](https://blog.therapynotes.com/hs-fs/hubfs/images/blog/yir/170103-2016yir-1200x628.png?noresize&width=600&height=314&name=170103-2016yir-1200x628.png) As we start the new year, it's a great time to reflect on 2016 and discuss our outlook for 2017. Our company now consists of 30 full-time team members, up from 25 at the beginning of the year, all working diligently to bring our customers the best possible TherapyNotes experience. In 2016 our **Development Department** implemented hundreds of enhancements to TherapyNotes, including significant portal and billing upgrades. A significant amount of our energy went towards application performance and architectural improvements to more easily support the tens of thousands of clinicians who use TherapyNotes and to be prepared for continued growth. Additionally, we made significant progress on architectural upgrades to make it easier for our growing development team to work together. This sets the stage for 2017 which will be a year full of new features for TherapyNotes. The highest priority feature we are working on is being able to complete intake paperwork on the client portal (aka patient portal). Our **Customer Success Department** strives to provide the best possible customer service, and our [customer reviews](https://www.therapynotes.com/about/testimonials/) consistently acknowledge their efforts. Very rarely does someone wait more than 90 seconds on hold when they call in, and more often than not they go directly to a live person. In 2016 we grew our team significantly and further expanded our evening support hours. We have several initiatives planned for 2017 to allow us to continue to provide stellar support. We hope to offer our customers even longer support hours in the future as well. In 2016 our **IT Department** deployed many new servers and new networking infrastructure, and we recently rolled out [Cloudflare](https://blog.therapynotes.com/now-on-cloudflare) to greatly improve our security. We had some brief outages a few months ago, and we have been working diligently to minimize the possibility of future interruptions in service. In 2017 we will continue investing wherever necessary to continue maximizing the stability, security, and performance of TherapyNotes. Last year the **Communications Department** launched the [TherapyNotes Blog](https://blog.therapynotes.com/), and we have written (or rewritten) numerous articles in the [TherapyNotes Help Center](https://support.therapynotes.com/). In 2017 we will continue to increase these efforts in order to better communicate with our customers. I encourage you to sign up for email notifications for our blog, and of course please follow us on social media. As much as we are excited by our growth this past year, we are not sitting idly by. Our plans are to grow from 30 to 50 team members by the end of 2017 so that we can further accelerate our growth and to allow us to add new features faster. I would like to welcome our thousands of new customers that signed up in 2016, thank all of our loyal customers, and wish everyone a happy new year!   Best regards, Brad Pliner, President TherapyNotes, LLC \* The content of this post is intended to serve as general advice and information. It is not to be taken as legal advice and may not account for all rules and regulations in every jurisdiction. For legal advice, please contact an attorney. Share: Previous Post: [TherapyNotes is Now on Cloudflare](https://blog.therapynotes.com/now-on-cloudflare) Next Post: [TherapyNotes Partners with the National Register of Health Service Psychologists](https://blog.therapynotes.com/therapynotes-partners-with-the-national-register-of-health-service-psychologists) ##### Get more content like this, delivered right to your inbox. Subscribe to our newsletter. ## More Content You'll Enjoy ![](https://blog.therapynotes.com/hubfs/Whats%20New%20Images/blog%20images/whats-new/220426-hitrust-tos-release500x700.png) ##### [TherapyNotes Achieves HITRUST AI Security Certification for TherapyFuel](https://blog.therapynotes.com/therapynotes-achieves-hitrust-ai-security-certification-for-therapyfuel) TherapyNotes® is proud to announce that it has achieved the HITRUST AI Security... ![](https://blog.therapynotes.com/hubfs/Whats%20New%20Images/blog%20images/whats-new/2026%20Features/10MobileApp500x554.png) ##### [Introducing TherapyNotes® Mobile: Your Practice, On the Go](https://blog.therapynotes.com/introducing-therapynotes-mobile-your-practice-on-the-go) We’re very excited to launch the first version of TherapyNotes® Mobile, our new companion... ![](https://blog.therapynotes.com/hubfs/Whats%20New%20Images/blog%20images/topics/IndustryNews-500x500.png) ##### [Mastercard Fee Update 2026: What You Need to Know](https://blog.therapynotes.com/mastercard-fee-update-2026-what-you-need-to-know) You may have seen or heard about a recent announcement from our credit card processing... ![Phone Icon](https://blog.therapynotes.com/hs-fs/hubfs/images/primary/FooterPhoneIcon@2x.png?noresize&height=20&name=FooterPhoneIcon@2x.png) We're here for you every day of the week. 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Personally, I love it here!”By Deirdre on April 2, 2024 Explore [Pricing](https://www.therapynotes.com/pricing/) [Blog](https://blog.therapynotes.com/) [Help Center](https://support.therapynotes.com) [For Education](https://www.therapynotes.com/education/) Practice Management [Billing](https://www.therapynotes.com/features/billing/) [Scheduling](https://www.therapynotes.com/features/scheduling/) [Messaging](https://www.therapynotes.com/features/securemessaging/) [Payments](https://www.therapynotes.com/features/credit-card-processing/) Clinical Documentation [Notes](https://www.therapynotes.com/features/notes/) [TherapyFuel®](https://www.therapynotes.com/features/therapyfuel/) [Outcome Measures](https://www.therapynotes.com/features/outcome-measures/) [ePrescribe](https://www.therapynotes.com/features/eprescribe/) Client Engagement [TherapyPortal™](https://www.therapynotes.com/features/client-portal/) [Telehealth](https://www.therapynotes.com/features/telehealth/) [TherapySearch™](https://www.therapysearch.com/clinicians) Additional Resources [Mobile App](https://www.therapynotes.com/features/therapynotes-mobile/) [Support](https://www.therapynotes.com/features/support/) [Security](https://www.therapynotes.com/features/security/) About [Company](https://www.therapynotes.com/company/) [Careers](https://www.therapynotes.com/careers/) [Reviews](https://www.therapynotes.com/reviews/) [Contact](https://www.therapynotes.com/contact/) [Store](https://therapynotesshop.com/) [Status](https://blog.therapynotes.com/status) Highest Rated EHR 4.9 out of 5 stars | [2,755 Reviews](https://www.therapynotes.com/reviews/) America’s Best Online Platforms Newsweek and Statista 2025–2026 [![TherapyNotes logo](https://blog.therapynotes.com/hs-fs/hubfs/images/primary/FooterLogo@2x.png?noresize&width=38&height=44&name=FooterLogo@2x.png)](https://www.therapynotes.com/) © TherapyNotes, LLC. All Rights Reserved. [![California Consumer Privacy Act (CCPA) Opt-Out Icon](https://blog.therapynotes.com/hubfs/images/primary/CCPAprivacyoptions.svg) Your Privacy Choices](https://blog.therapynotes.com/data-subject-request) [Privacy Policy](https://www.therapynotes.com/legal/privacypolicy/) [Terms of Service](https://www.therapynotes.com/legal/usertermsofservice/) [Data Processing Addendum](https://www.therapynotes.com/legal/eucustomerdpa/) Cookie Settings ![Phone Icon](https://blog.therapynotes.com/hs-fs/hubfs/images/primary/FooterPhoneIcon@2x.png?noresize&width=18&height=18&name=FooterPhoneIcon@2x.png) We're here for you every day of the week. [(215) 658-4550](tel:+12156584550) What our customers are saying: “I just switched to TN five months ago. Customer service at TN is unmatched and my transition to them was easy. The cost is also awesome! Plus they are taking notes and making new improvements daily. Personally, I love it here!” By Deirdre on April 2, 2024 ![Trustpilot](https://blog.therapynotes.com/hs-fs/hubfs/images/primary/FooterTrustpilotLogo@2x-1.png?noresize&width=96&height=24&name=FooterTrustpilotLogo@2x-1.png) Highest Rated EHR 4.9 out of 5 | [2,755 Reviews](https://www.therapynotes.com/reviews/) America’s Best Online Platforms Newsweek and Statista 2025–2026 [![TherapyNotes logo](https://blog.therapynotes.com/hs-fs/hubfs/images/primary/FooterLogo@2x.png?noresize&width=38&height=44&name=FooterLogo@2x.png)](https://www.therapynotes.com/) © TherapyNotes, LLC. All Rights Reserved. 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