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TherapyNotes Blog

Bringing you TherapyNotes company news, software updates, and helpful blog posts on practice management, behavioral health, and more.

New TherapyNotes™  System Status Page

By TherapyNotes, LLC on February 9, 2018

As part of our initiative to improve customer communication, we are happy to announce the launch of our system status page. Here we will provide updates on system performance, scheduled maintenance, and any events that may impact your service. Please bookmark this page:

Performance and Reliability Updates

By Brad Pliner on February 5, 2018

Over the past couple of weeks, TherapyNotes has been experiencing technical difficulties that resulted in slow performance, error pages, and a couple of outages. Resolving these issues have been our top priority. Initially it was very difficult to track down the causes of the problems, so we have extended great efforts to leave no stone unturned, reviewing the web servers, the database, the networking equipment, and the TherapyNotes software itself. We have made a lot of improvements that I would like to share with you.

New Data Center and TherapyNotes™ Infrastructure Upgrades

By TherapyNotes, LLC on February 5, 2018

We are pleased to announce that on Sunday, February 11 we will be moving to a new data center with all-new network hardware.

2017 Year in Review

By Brad Pliner on January 8, 2018

The new year always provides a welcome opportunity for reflection. When we look back on 2017, we have an awful lot to be proud of.

Merchant Services Transition to CardPointe

By TherapyNotes, LLC on December 5, 2017

Earlier this year, our credit card processing vendor, First Data, acquired the payments technology company CardConnect. As a part of this acquisition, First Data has adopted CardConnect's payment processing platform, CardPointe, for users to manage credit card payments and access reports.

Essentials of Billing: New TherapyNotes Video Tutorials

By TherapyNotes, LLC on November 1, 2017

Although TherapyNotes helps you streamline your billing process, insurance billing can still be complicated. As a supplement to the billing guides on our Help Center, we've introduced bite-sized video tutorials to help guide you through each step of billing in TherapyNotes.

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