Earlier this year, our credit card processing vendor, First Data, acquired the payments technology company CardConnect. As a part of this acquisition, First Data has adopted CardConnect's payment processing platform, CardPointe, for users to manage credit card payments and access reports.
TherapyNotes merchant services users will now receive CardConnect-branded statements and instructions to register for CardPointe. Merchant services users can access their virtual terminal at cardpointe.com. If you have any questions about this process, please do not hesitate to contact the TherapyNotes Customer Success team at (215) 658-4550 or reach out to CardConnect's Merchant Solutions team at (877) 828-0720. Please note that the contact information for merchant services support has changed to the following:
- CardConnect Phone Support: 1 (877) 828-0720
- CardConnect Email Support: firstname.lastname@example.org
- CardConnect Help Center: https://support.cardconnect.com/
Because of this acquisition, users can expect additional payment processing improvements to be implemented over time. If you're not currently using credit card processing in TherapyNotes, begin your application on the Patient Credit Card Processing settings page.