As with all maintenance releases, TherapyNotes® 2025.09 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes exciting new features that will be announced and enabled over the next few weeks. In the meantime, here are some noteworthy updates available now.
Treatment Plan Improvements
We’ve made a few updates to the Psychotherapy Treatment Plan to make it easier to create clear, organized documentation that effectively supports client goals.

Patient Preferred Name in To-Do List
The To-Do List now displays a patient’s preferred name, helping clinicians and staff address patients the way they wish to be recognized. When a preferred name is saved in a patient’s profile, it automatically appears across all To-Do List views. If no preferred name is entered, the legal name continues to display. This update provides a more personalized and patient-centered experience throughout your daily workflow.

Secondary Warning When Submitting Primary Claims
We’ve introduced a new warning message that appears when submitting a primary claim if a client has an active secondary insurance policy that isn’t included on the date of service. The non-blocking warning allows Billers to confirm that secondary coverage for the date of service is configured correctly before submitting the primary claim. This update helps prevent downstream secondary billing issues and reduces the risk of claim delays.

Visual Alert for Telehealth Client Arrivals
A small red indicator now appears on your browser tab’s favicon when a client joins your Telehealth waiting room. This subtle visual alert makes it easier to spot new arrivals, even if your sound is off or you’re working in another tab.

* The content of this post is intended to serve as general advice and information. It is not to be taken as legal advice and may not account for all rules and regulations in every jurisdiction. For legal advice, please contact an attorney.